At NPS we know how hard you work for your patients and your practice, which is why we work to get your practice paid every dollar appropriately due. Our specialized team can help appropriately accelerate payer and patient reimbursement for nephrology practices. Nicole and Larry are an extremely experienced team with over 60 years in nephrology and RCM services. Contact us today to learn how NPS can help your practice.
Larry Brodt & Nicole Garrison, Directors at Nephrology Practice Solutions
The heart of revenue cycle management is an effective and compliant billing and collection process, which is essential to your practice being paid every dollar appropriately due. Billing claims in an accurate and timely manner provides the cash flow your practice needs meet its financial goals. An efficient billing process and committed collection team can make the difference between a practice that is just getting by and one where the physician partners/owners receive a fair return on their investment in the practice.
We do this via the following offerings:
- NPI registration
- Medicare and Medicaid enrollment and reassignment
- Health plan initial credentialing
- Hospital privilege initial appointment application completion
- Dialysis center application for privileges
- IPA credentialing application completion
Highlights of our billing & collections services include the following:
Each claim processed is pre-scrubbed to verify a comprehensive set of criteria has been met prior to claims submission. If any criteria are not met, the claim will be returned for correction. We can also manually create provider-specific rules to hold claims when required information is not present to ensure clean submissions every time.
We analyze denials to identify trends and create processes in place to eliminate further issue. Our continued diligence of this process helps ensure first submission clean claims. Additionally, we handle appeal submissions.
Accounts Receivable Management
As part of our services for your practice, we will collect the money due to you. Our professional team helps you to improve your revenue realization rate (RRR)—the percentage of dollars collected compared to net charges. A higher RRR equals better cash flow for your practice.
We also offer assistance with the following:
- Bad debt and write-offs
- Patient balances
- Unapplied credits
Our team works directly with self-pay patients to follow-up on outstanding patient balances and billing questions. We will work with your practice to establish collection and bad-debt write-off policies with the intent to improve your AR balance and reduce write-offs and uncollectible balances.
Reporting Key Metrics & Dashboards
It is important to stay abreast of your practice’s performance. Each month you will receive a dashboard report showing the key metrics for your practice, how your practice compares to industry standards and information on our performance as your service provider. We believe you should get what you pay for, so we hold ourselves accountable. This snapshot allows us to quickly assess how the billing and collection process is working, identify opportunities for improvement and develop action plans to revamp processes and collections. The key metrics we report each month are:
- Payment Receipts to Target — Based on the volume and mix of current and prior month charges, a collection target is calculated and compared to actuals for your practice each month. This metric provides an early warning of any problems in the billing and collection process.
- Revenue Realization Rate — This metric is calculated by comparing actual collections to the contractual amount due in a six-month period.
- Days in Accounts Receivable — This metric measures the average number of days it takes your practice to receive payments for a claim.
- Accounts Receivable Greater than 90 Days — This metric shows the percentage of accounts receivable that have aged more than 90 days.
- Bad Debt Write-Off — Measures the percentage amount of claims written off during the month.
- Denial Rate — Measures the percentage of claims that are denied during the month.
- Days on Hold — Measures the average number of days that it takes to work a Secondary Hold claim and submit it for payment.
Optional Technology Services
A variety of software programs, such as pMDsoft, allow for real-time hospital and dialysis charge entry that NPS can work with. These program may have an additional fee for licensure and entry of charges by NPS; however, we have found these systems to be very helpful in ensuring patient encounters are properly accounted for and changes aren’t missed.
- View real-time patient data on a handheld device
- Have NPS complete the charge entry of hospital and dialysis claims
- Monitor missing hospital charges
- Track and report on dialysis patient visits